gap professional is operating as an employment agency on behalf of its client.
Contract: Permanent
Location: Swindon
Salary: starting at £18,000
Hours: Monday – Friday 9:00am to 17:30pm

We have a fantastic opportunity available for a Customer Account Executive based in the Swindon area.

You will contact customers to maintain a consistent high level of service whilst identify further business opportunities. You will maximise customer retention by defending fees and promoting the features and benefits.

Main Responsibilities include:

  • Build and maintain customer relationships for a portfolio of accounts to ensure a valued service is delivered with profitable outcomes for you and our company
  • Monitor account behaviour and actively manage customers with up & down turn trends to explore account penetration, cross selling and up selling opportunities
  • Retain accounts by effectively handling objection calls and defending the fee model through card promotion, negotiation and referrals to Group companies
  • Achieve targets and contribute to service delivery levels, including those related to productivity and sales through negotiation, customer responsiveness and competitor awareness
  • Handle account closures by turning around customers’ problem and undertake activities to ensure retention targets are met
  • Answer inbound customer enquiries and fulfill through to complete resolution
  • Adaptable to help with project work, pilots and reviews as outlined by the Team Manager

Key Skills:

  • At least 12 months’ sales and customer service experience in a related environment
  • Sound financial and commercial understanding
  • A great sense of humour
  • Excellent telephone manner and keyboard skills coupled with strong communication, negotiation and closing skills
  • Be self-starter, tenacious, resilient and have a positive attitude always whilst being impervious to rejection

Closing date is 9th June 2019

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gap professional is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

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