On behalf of a global specialist manufacturer, we seek a talented & driven individual with experience of leading a customer-focused team. Working at a senior level, it is likely you will come from an engineering, manufacturing or project management background and possess strong leadership skills, drive, commitment and professionalism.

The company are passionate about developing industry-changing technology that advances the world and operate a diverse culture of learning, teaching & mentorship. It is therefore essential that, as a leader of a team who are a pinnacle part of the business, you are committed to developing people; providing them with the resources and learning and development opportunities they need to excel and build a progressive career.

In addition, you will need to possess exceptional interpersonal skills with the ability to multi-task, problem solve and self-initiate. You will be adept at building relationships at all levels and maintaining excellent working relationships with clients, suppliers and colleagues across the business.

In return for your expertise, you will receive a highly-competitive remuneration package and the opportunity to develop a rewarding career within a progressive environment. The package will be defined at first point of contact with suitable applicants.

Role Dimensions:

  • Responsible & accountable for customer support responses, efforts and effectiveness
  • Responsible for managing complex service level agreements and customer contract reviews
  • Responsible for resolving complaints and managing feedback
  • Responsible for managing, coaching, mentoring and motivating a team
  • Responsible for cognisant communication between departments and customers
  • Responsible for monitoring, measuring & improving customer perception
  • Responsible for Order book Management

Key Duties:

  • Develop and implement customer service standards that are aligned to the brand & overall company strategy
  • Develop and implement personalised, simplified and long-term customer relationship management strategies
  • Drive sales by monitoring lead time infringement
  • Work with customers to transform forecasts into orders
  • Audit quality of service in line with the set standards
  • Monitor overall effectiveness of Customer Relations response to and retention of customers
  • Acknowledge & analyse customer complaints, compliments or suggestions and indicate cause & effect of action, following through to conclusion with relevant line managers
  • Develop a customer profile database to ensure customers service models meet their unique needs
  • Work with planning, production, engineering, quality and customer support as the catalyst for cognisant communication
  • Support customer visits both on and off site
  • Manage, coach, mentor and motivate a team of customer support individuals

Skills & Experience Sought:

  • Recent experience in a similar position, within an Engineering, Manufacturing or Project Management environment
  • Exceptional Leadership & communication skills
  • Ability to effectively plan and prioritise tasks to meet tight deadlines
  • Ability to view situations from multiple perspectives to ensure effective resolution
  • Ability to build strong working relationships with customers, suppliers and colleagues
  • High levels of drive & a keen sense of accountability/ownership of responsibilities
  • Good standard of education, with a degree in a relevant discipline preferred
  • Experience of a management position in a multi-cultural environment
  • A genuine passion for exceeding expectation and driving a team to consistently work to best practice standard

Hours of work:

  • Monday – Thursday: 8AM – 4.45PM
  • Friday: 8AM – 12.30PM

Job Reference:

Salary:

Salary per: Annum

Job Duration:

Job Start Date:

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